Frequently Asked
Questions
Q: I don't see
a particular item on your site. Do you have anything that is not listed?
A: We work very hard to keep the website as current as possible with the merchandise that
is in our warehouse. If you are unable to find an item you are looking for, please let us
know and we will try to help. If you are looking to pre-order a car that is due out in the
future, please be patient. We only advertise and list upcoming cars after the manufacturer
has confirmed the quantity of cars that we will be receiving. This prevents us from
over-selling a program and having to cut and disappoint customers who have pre-ordered
items. If you are looking for an older car that your missing from your collection and it's
not on our site, I suggest you try our Racing Blvd classifieds section.
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Q: How do you charge
for shipping?
A: Retail customers pay a UPS-based shipping fee which depends on the total weight of the
in-stock, shippable items. The shipping amount that was confirmed on your internet order
applies to in-stock items only. Pre-Ordered cars may have additional charges. For example,
you order two cars at $50.00 each, and one is in stock while the other is on pre-order.
The website will confirm back your shipping charge (which would only apply if both cars
were currently in-stock). The in-stock car would be shipped immediately, and charged the
shipping fee. When the pre-ordered car arrives, it will be shipped and also charged a
weight-based shipping fee. Pre-Ordered items are shipped upon our receipt. If you have
pre-ordered multiple cars, we will not hold them for later shipment when the other cars
arrive.
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Q: Can you
guarantee that I will receive the cars I ordered?
A: Unfortunately, when dealing with limited edition collectibles, there are no guarantees.
We always do our absolute best to fulfill every order, but it does rarely happen that a
program will sell out before your order was received and before we can remove the item
from the website. We sincerely apologize for these instances, but the fact that there
aren't enough cars to meet the demand is what makes them collectibles.
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Q: What's the
status of my order?
A: If you placed an order online, and received an email confirmation from us
shortly thereafter, then we have received your order. We strive to process and ship all
in-stock orders within 48 business hours. We utilize UPS Ground services, so if you are
within the continental United States, you should receive your order within 6-10 days of
placing your order.
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Q: When will I
receive cars that I pre-ordered?
A: The description of each item available for pre-order contains the expected arrival
date. These dates are not guaranteed, and are subject to change. We will ship your car
within 48 business hours of the item being received in our warehouse. Keep in mind that we
do sometimes receive split-shipments on cars, and we fill orders in the sequence that they
were received. Therefore, it could happen that you receive your car a week or so before
your neighbor, because your order was input first.
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Q: How do I
cancel an order?
A: To ensure that your order gets cancelled before it is processed, please contact us as soon as possible. Be sure to have the order number
and name of the party the order was placed under.
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Q: I represent
a company with a great new racing product. Will you buy it?
A: Racing Blvd has a large and diverse
customer base, and we are always on the lookout for hot new merchandise. We personally
review every proposal and sample that we receive. Please send sales literature and/or
samples of your product to  .
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Q: What if I
would rather order via mail, paying by check or money order?
A: You can send payment via mail. Place your order through our website, and select
"Check" as the form of payment. Once your order has been placed online, mail
payment, payable to "Unimount Enterprises", to Racing Blvd, P.O. Box 53,
Clarkston, MI 48347. Please write your order number on your check or money order. When
paying via check, please allow an extra 10 business days for your check to clear before
your order ships.
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